Payment Information

No-show charges or cancellation penalties, as per the policy, will be automatically applied to the credit cards used to make the reservation.

At check-in, guests must present a photo ID and the credit card used for the reservation to complete the payment or guarantee.

General Policies

1. Cancellations: The period to cancel without penalty starts at the beginning of the check-in day. For example, if check-in is on January 1 and the policy allows cancellations up to 2 days before, the cancellation must be made before 11:59 PM on December 29. Exceptions may be considered with prior authorization from the hotel.
2. Early Departure or No Show: Early departure or no-show will result in a 100% penalty. Exceptions may be considered with prior authorization from the hotel.
3. Reservation Modification: "Non-Refundable" reservations do not allow changes to dates or names. Extending the reservation will be subject to the original policies and restrictions. Exceptions may be considered with prior authorization from the hotel.
4. Refunds: No refunds will be issued for late check-ins or early check-outs. For flexible reservations with full or partial refunds, cancellations will be processed within 10 business days after the request and confirmation.
5. Important:

• Extensions of stay require a new reservation.
• All guests must be correctly registered at the time of booking; otherwise, additional costs may be incurred at check-in.
• Availability of accommodation for additional guests is not guaranteed.
• Guests under 18 years of age must check in with a parent or legal guardian.
• The price does not include applicable hotel service charges, optional incidentals (such as minibar snacks or phone calls), or regulatory surcharges. These will be evaluated at check-out.

Policy for Force Majeure

• Natural Disaster:

Return certificate valid for unused nights within 1 calendar year.

Not transferable or exchangeable for cash.

Subject to availability and restrictions.

• Natural Disaster Alert:

No penalty for changing dates within 72 hours of the alert.

• No Shows:

No penalty from the issuance of the alert until 5 days after the hotel has resumed normal operations.

• Early Departure:

Early departure without penalties, receiving a certificate for unused nights valid for 1 year.

• Rescheduling:

Original rate guaranteed for trips within 1 year of the original date.

Must be rescheduled within 30 days of the natural disaster, with applicable travel restrictions and seasonal conditions.

• Policy Changes:

The policy is subject to change without notice.

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